How We Do Business

Technical Capabilities and Design Assistance

We can assist your company in designing the most cost-effective parts containing the most features.

From our forming simulation software to our in-house tool room, we have the capability and expertise to provide you with innovative parts like no one else can. We are also able to quickly provide prototypes of both Sheet Metal Fabrications and Deep Drawn Stampings.

Customer Service and Account Management

Our goal is to make your job easy. We will be very responsive, dependable, and flexible. Our technical capabilities, quality, and on-time delivery will be at the highest levels of performance.

Our Customer Service team focuses on providing you with quick responses to your requests. We have systems in place that will make your purchasing process fast and effortless. We will let you know immediately if we see anything out of the ordinary with your order or ordering patterns. In the event there is a delay with your order, we will immediately inform you of the issue and its expected resolution.

Our business is a reflection of yours. We know that not all orders are planned and that you will have emergencies where you need very short lead times. RAO has the culture to be very flexible and to rapidly react to your changes in demand. We will do whatever it takes to get you parts when you need them.

Our Business Systems

Below are some examples of systems we employ: